Every workspace pays Deskie for its own subscription, separate from the billing you run for your members. The Deskie section under Settings shows what plan your workspace is on, what it costs, when you signed up, your current subscription status, and a history of your past payments. It is also where you file a request to cancel your membership.
Who can see it
The Deskie membership page lives under your workspace Settings. Opening it requires the workspace management permission, which belongs to workspace owners and workspace admins (and superadmins). Members and guests do not see it. To reach it, open Settings and choose the Deskie entry in the account section.
Because this page reflects the workspace you are currently working in, the details you see always belong to that workspace. If you operate more than one workspace, switch to the one you want to review first.
Your Deskie membership
The membership overview summarizes your subscription as Deskie's billing records currently understand it. It shows the following:
- Plan: the name of the plan your workspace signed up for. If no plan is on file, the page says so rather than guessing.
- Cost: the plan rate in your workspace currency, followed by the billing interval. Intervals are shown in shorthand: /day, /week, /mo, /quarter, or /yr. If a rate is not recorded, it reads "Not on file."
- Status: the current state of the subscription, shown as a colored badge. See the status list below.
- Signed up: the date your workspace was created.
- Billing: where the subscription is billed from. See the billing source section below.
Subscription status
The status badge can show any of the following:
- Trial: your workspace is in a trial period. When a trial end date is on file, the page also shows the date the trial ends.
- Active: the subscription is active and in good standing.
- Past due: a payment is overdue.
- Unpaid: the subscription has unpaid charges.
- Cancelled: the subscription has been cancelled.
- Free: the workspace is on a free or comped plan and is not being charged.
The status reflects what Stripe (or, for older accounts, the legacy billing record) currently reports. It is read from your workspace's stored subscription state, so it stays consistent with the source that actually bills you.
Billing source
The Billing line tells you how your workspace is billed:
- Stripe: the current billing method. Workspaces with an active Stripe subscription are billed through Stripe, and their invoice history can be pulled live (see Past payments below).
- Lemon Squeezy (legacy): an older account that predates Deskie's move to Stripe. The page can still show the plan and amount, but live invoice history is not available for these accounts.
- Free / comped account: a workspace with no active paid subscription on either system. There is nothing to bill.
If the details cannot load
If Deskie cannot pull your detailed plan and billing information at the moment, the page does not lock you out. It shows a short notice that the details are unavailable, confirms your account is active, and still gives you a way to file a cancellation request. This keeps the cancellation option reachable even during a temporary problem fetching billing data.
Past payments
The Past Payments section lists invoices from your Deskie membership subscription. What appears depends on your billing source:
- Stripe-billed workspaces: Deskie pulls your recent invoices directly from Stripe and lists up to the 20 most recent. Each row shows the invoice date, the invoice number, the invoice status, and the amount paid in your currency.
- Legacy Lemon Squeezy accounts: past invoices are not available on this page yet, because Deskie does not list them here for legacy accounts. The page notes this and tells you the team can provide copies of past statements on request.
- Free or comped accounts: there is nothing to bill, so no invoices are shown.
Invoice status
Each invoice carries the status reported by Stripe. Common values are paid, open, draft, void, and uncollectible. These are colored to make the state easy to scan at a glance.
Viewing an invoice
When Stripe provides a hosted link for an invoice, a View action appears on that row. It opens the hosted invoice in a new tab, where you can see the full invoice detail.
When history cannot load
If the invoice list cannot be retrieved at the moment, the Past Payments section shows a short notice instead of failing. The rest of the page continues to work. Workspaces with no invoices simply see a "No invoices yet" message.
Requesting cancellation
Deskie membership is cancelled by request, not by an instant self-service switch. Filing a request notifies Deskie's team, who review it before anything is cancelled.
How it works
- In the Cancel Your Membership card, choose Request cancellation.
- A confirmation dialog appears. You can add an optional reason. The reason is not required, and it is recorded with the request to give the reviewing team context.
- Choose File cancellation request to submit, or Keep my membership to back out.
When the request is submitted, Deskie records it, sends a notification to Deskie's team so they can review it, and sends a receipt email to the person who filed it. Your account stays active during this period.
What happens after you submit
Once a request is on file, the page shows a Cancellation request pending review banner with the date and time it was filed and, if you provided one, the reason on record. The Request cancellation button changes to read Cancellation request pending and is disabled, so you cannot stack a second request on top of the first. Your account remains active until Deskie's team approves the request.
If the request is approved, cancellation takes effect immediately. There is no end-of-period grace window after approval, so access ends at the moment of approval rather than at the end of the billing cycle.
Important before you request
- Per Deskie's terms, refunds are not issued for an in-progress billing period or any unused portion of it.
- The moment a request is approved, access is terminated immediately.
For these reasons, treat a cancellation request as a deliberate step. If you only need to adjust how you use Deskie rather than end your membership, contact the team before filing.
Related
This page covers your workspace's subscription to Deskie itself. For the billing you run for your own members and the payment setup behind it, see Connecting Stripe and Invoices. For other workspace-level controls, see Workspace settings.